iMethods is currently seeking an Information Services Incident Coordinatorfor a healthcare client in Jacksonville, Florida. This is a full-time position and will require candidates live in OR relocate to the Jacksonville area.
RESPONSIBILITIES:
Responsible for managing the operational activities of the Incident Management process
The position is a 24/7/365 role with primary hours between 8 am-5pm EST
Resposible for running major issues when incident happens, owning the call, and communicating the call
Running a consistent process
Provide direction and be assertive in the role to resolve incidents as quickly as possible
Accountable for restoring normal service operation as quickly as possible and to minimize the impact on business operations for Information Systems incidents, thus ensuring that the best possible levels of service quality and availability are maintained
Partners closely with the Information Systems Support teams and vendors to quickly resolve and prevent incidents
EXPERIENCE:
Bachelors Degree Preferred
Excellent communication skills is a must
3-5 Years IT Support Experience
1-2 years IT Incident Management Support Experience
