iMethods is currently seeking a Sr. Systems Engineer – Unified Communications for a healthcare client in Jacksonville, Florida. The UC Engineer – Contact Center assists and/or leads in the planning, forecasting, implementation, and troubleshooting for UC Contact Center systems of moderate to high-end complexity. They participate in planning, architecture design and engineering. They integrate and schematically depict communication architectures, topologies, hardware, software, transmission and signaling links into complete configurations.
RESPONSIBILITIES:
Perform design, documentation, capacity planning, implementation and support of complex communications and contact center systems.
Evaluate new products and assist in the development and documentation of technical standards
Administer IT controls to protect the confidentiality, integrity, and availability of UC systems
Develops and ensures compliance to all disaster recovery and security policies
Accountable for leading and managing large-scale cross discipline technical projects
Solicits vendor proposals, RFI/RFPs, performs evaluations and recommends the most appropriate solution to management
Fully knowledgeable of cross-platform integration issues and troubleshooting processes from application perspectives
REQUIRED QUALIFICATIONS:
High School Diploma or GED.
Avaya Support Profession Specialist (ASPS) or equivalent Avaya Aura experience required. Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Support Specialist (ACSS) preferred
4+ years’ work experience in a contact center environment. Must have experience working in a large, complex corporate environment.
Must possess senior level proficiencies in the configuration, support, and deployment of medium to large-scale Avaya Aura UC and Contact Center environments.
Must possess excellent technical problem isolation/problem solving skills across various components of the Avaya Aura platform.
Must be able to develop, socialize and operationalize highly complex UC solutions necessary to meet business requirements, to all levels of the organization
Must be able to lead network related projects and coordinate with project managers and lines of businesses
Senior level experience with Avaya Aura platform and associated components such as WFM, WFO, CBA, AEP, Breeze, Workspaces, CMs, SMs, and Gateways
Experience working with resellers such as CDW, AGC, or Presidio.
PC Skills, MS Office, Project, VISIO, Ticketing
DESIRED QUALIFICATIONS:
Working with carriers such as Verizon, CenturyLink, or AT&T.
Previous experience working in a healthcare environment.
