iMethods is currently seeking a Junior Network Operations Center (NOC) Engineerfor a healthcare client in Jacksonville, Florida. This is a full-time position and will require candidates live in OR relocate to the Jacksonville area. The Junior Network Operations Center (NOC) Engineer is an operational support position providing network, server, storage, application system surveillance, performing single fault management, and configuration tasks in support of our clients technology 24/7/365 Network Operations Center. In addition to the tool sets itself, the Junior NOC Engineer works well with customers and other stakeholders. The Junior NOC Engineer easily adapts to change and remains stable in stressful situations, assists with monitoring tool design and implementations of tool sets for network routing/switching, and recovery procedures. Maintains technical relationships and evaluates market technologies associated with monitoring tool vendors; and may be assigned design and implementation responsibilities for systems of basic complexity and minimal criticality. The team delivers an extraordinary client experience through quality engineering and unsurpassed customer service. Responsibilities will include:
Configure and maintain all network monitoring and notifications
Reporting and trending capabilities
Initiate, update, track and close trouble tickets
Conduct network studies, performance analysis, and recommend changes
Ability to troubleshoot all escalated tickets, and effective at isolation and triage
Working Knowledge of the 7 layer OSI model, and ITIL framework
Ability to perform some network hardware maintenance tasks, UPS replacements; hardware upgrades, cabling, basic configuration, port activations, basic network troubleshooting
Has the ability to correlate reoccurring issues and the ability to make simple network, server, storage configuration changes
Provides accurate and concise up to date system information of problem escalation
Perform scheduled proactive network testing to ensure the network is functional and reliable
Independently troubleshoot LAN/WAN networking problems at all layers
Act as an escalation point to internal departments
Follow and adhere to established guidelines and best practices
Monitor and maintain network and associated software, including responding to tickets
Identify, categorize and respond to network problems.
The successful candidate should possess the following:
1-3 years of networking experience – routers, switches, IPS, ACS, and firewalls
Knowledge of TCP/IP, IPSec, HSRP, and SNMP protocols
Knowledge of VLANs, IP subnets, routing, switching, access lists, and traffic shaping
CCNA Certification is desired
Good understanding of ITIL policy framework, technical environment, management structures and procedures for service delivery
To be successful in this position, the candidate must also display excellent teamwork skills, written and oral communication skills, and formal documentation skills.
Excellent interpersonal, collaboration and oral & written communication skills and strong troubleshooting skills required.