Customer Support Informatics Specialist (CISS)

  • Type: Perm Placement
  • Job #34039

iMethods is currently seeking a Customer Support Informatics Specialist (CISS) for a healthcare client in Jacksonville, Florida. This is a full-time position and will require candidates live in OR relocate to the Jacksonville area.


  • Responsible and available for ongoing end user support, training and customization of the Cerner electronic medical record (EMR), Dragon voice recognition, CORES patient management and other key clinical system applications
  • Dedicate to be readily available for on-site elbow to elbow support to physicians and health care providers, as well as serve as the clinical application subject matter expert that will facilitate end-user training of the Cerner EMR software and other key clinical applications
  • Serves as the liaison between the Informatics department and Information Services and Technology core teams in order to resolve system problems that present
  • Supports physicians and other health care providers by providing continuous physician support and identifying opportunities for clinical information system improvements
  • Promote adoption of the EMR by providing education, focused rounding and creating multimodal educational materials
  • Will educate and coach medical providers and staff on clinical system application workflow and provide relevant clinical system application tips to improve workflow efficiency


  • 3-5 Years Customer Service Experience
  • Training Experience
  • Patient Care Experience
  • Electronic Health Record Experience
  • Information Systems Experience
  • Associate degree Preferred

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